If you’ve ever talked with me for more than a few minutes, you’ll discover that I’m a huge Disney geek. I love the movies, of course… but the Parks are my favorite. I’d live at Disney World if I could… and apparently, I’m not the only one. While doing an online early checkin today, here is an excerpt of the terms I got back from the Disney Company:
Neither I nor any member of my party occupying any resort accommodation have/has any intention of making, and will never make, this resort accommodation a legal domicile or principal dwelling. My/our legal domicile is and shall forever be outside the Walt Disney World Resort.
You’d think this wouldn’t be how it sounds… but they’re pretty dead on.
Ok, so your reaction to the title would probably be mine, too: “who cares if the SLH is in a sales contest?”.
Well, perhaps you will… if you were thinking about buying a copy, Lulu is offering a 10% discount off the list price for this May sales contest event.
To take advantage of the sale through the month of May, simply order here and at checkout, enter code “MAYCONTEST10”.
Thank you all for your support (whether you’ve bought the book, are buying one, or just read my little missives here)!
Our good friend Stephen Guth of The Vendor Management Office has been on hiatus recently, studying to take (and probably ace) yet another bar exam. For those of you who have never tried one, I don’t recommend it. Usually 2+ days long, 6-8 hours per day. One half is typically a 200+ multiple-choice question exam called the Multi-State Bar Exam. The other half is typically essays, based on the substantive state laws of whatever state bar you’re trying to pass. Recently graduated law students typically spend about a month in bar-prep courses prior to the exam – trying desperately to learn the substantive law of their chosen state (you don’t have to go to school where you want to pass the exam – so most schools don’t “teach to the test”).
It’s grueling work – and if you’re like Stephen – having already passed in one venue and then doing it all over again in another many years after law school, it’s even more difficult – you simply have forgotten much of what you learned that’s outside your practice area. So Stephen’s disappearance is highly warranted – between work, studying and his personal life, I’m surprised he’s still breathing… or sane. Which might account for this random post that just appeared on his site.
Stephen: if you’re out there and listening – hang in there buddy! You’re gonna’ nail that exam.
I found an interesting site that covers the trial and tribulations of customer service representatives – stories from the frontlines. A few even relate to negotiation (and one on contracts), so I thought I would share:
The Lesser of Two Evils
They Start So Young
Why Our Contracts Are a Gazillion Pages Long
Have a great weekend!
This type of survey would actually never work in the IT vendor world (versus vendors or versus customers) for two reasons: 1. Almost all customer contracts contain confidentiality provisions which would restrict disclosure; and 2. Almost all vendors would simply shut off access to the service or support (or the license remotely) if the customer didn’t pay.
But I would be interested, nonetheless, to know who the really bad customers are out there.
There are a lot of great comics out today that, every once and awhile, touch on contracts and/or negotiation topics. Adam@Home and Sheldon are two of them:
(Click on each to see it full-sized.)