Wonder what would happen if this was done in the IT space

This type of survey would actually never work in the IT vendor world (versus vendors or versus customers) for two reasons:  1.  Almost all customer contracts contain confidentiality provisions which would restrict disclosure; and 2.  Almost all vendors would simply shut off access to the service or support (or the license remotely) if the customer didn’t pay.

But I would be interested, nonetheless, to know who the really bad customers are out there.

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